Privacy and Terms

Privacy Policy

Effective Date: May 26, 2026 — Company Name: The DD Network — Website: www.designateddoctors.com

1. Introduction

The DD Network values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services, including SMS and voice communications.

2. Information We Collect

We may collect the following types of personal information:

  • Name
  • Phone number
  • Email address
  • Account or service-related information
  • Communication preferences

3. How We Collect Information

We collect information through the following methods:

  • Verbal communication: Information provided during phone calls with our team, including consent to receive SMS messages
  • Website forms: Contact forms, support requests, and account-related submissions
  • Cookies and similar technologies: Our website may use cookies and analytics tools to understand how visitors use our site and improve user experience
  • Direct correspondence: Email, voice calls, or other direct outreach

4. How We Use Your Information

We use your information to:

  • Provide and manage our services
  • Send service-related messages, alerts, reminders, and notifications
  • Respond to inquiries and customer support requests
  • Communicate with you conversationally regarding your account or services
  • Improve our products and customer experience
  • Comply with legal and regulatory requirements

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and providing our services. These service providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

Mobile opt-in, SMS consent, and phone numbers will not be shared with third parties or affiliates for marketing purposes.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction or updates to your information
  • Request deletion of your information
  • Withdraw consent for communications at any time

To exercise these rights, contact us using the information in Section 10.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our messaging practices, please contact us:

The DD Network
Email: info@theddnetwork.com
Phone: +1 (833) 325-0230

SMS Terms & Conditions

1. SMS Consent Communication

The information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

2. Types of SMS Communications

If you have consented to receive text messages from The DD Network, you may receive messages related to the following:

  • Service-related alerts and notifications
  • Appointment or scheduling reminders
  • Account or billing updates
  • Follow-up messages related to your inquiry or service request
  • Conversational customer support (back-and-forth messages to answer your questions and assist with your account)

Example: "Hi, this is The DD Network following up on your recent service request. Let us know if you have any questions. Reply STOP to opt out."

3. Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 10 SMS messages per week related to your account, service requests, or support conversations.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from The DD Network verbally, during a phone conversation with our team. At the time of opt-in, you will be informed of the nature of the messages you may receive, and your consent will be recorded.

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, reply with any of the following keywords to any SMS message you receive:

  • STOP
  • UNSUBSCRIBE
  • END
  • QUIT

After opting out, you will receive a confirmation message, and no further messages will be sent unless you re-opt in. You may also contact us directly to request removal from our messaging list.

7. Help

If you are experiencing any issues or need assistance, reply with the keyword HELP to any SMS message, or contact us directly:

8. Additional Options

If you do not wish to receive SMS messages, you can decline SMS consent when offered during your conversation with our team.

9. Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting STOP.
  • For assistance, text HELP or contact us at info@theddnetwork.com.
  • Message frequency may vary; up to 5 messages per week.
  • See our Privacy Policy and SMS Terms & Conditions for more information.